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Emerging Technology/IT Service Management [Fundamentals]

Fundamentals in IT Service Management Training Course Overview

This course would provide candidates good understanding of concepts , principles and basic knowledge on IT Service Management, based on ITIL4™ which has been adopted by individuals and organisations across the world.

Course Details

  • • Module 01 : Key concepts
  • • Module 02 : Guiding Principles
  • • Module 03 : Overview of Dimensions of Service Management
  • • Module 04 : Service Relationship Model
  • • Module 05 : Introduction to Service Value System™  (SVS) 

*Please note that there will also be case study / homework set for the candidates to complete

  • Duration

    2 sessions X 2.5 hours each 

    Language of Delivery

    English

    Examination

    None

    Prerequisites

    None

    Certification

    Candidates who complete their courses will receive a certificate - Fundamentals in IT Service Management 

# Fee structure Duration Fee (HKD) Reserve Seat View Dates
1 Instructor-Led Online Delivery 5 Hours 2880 Dates

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