Emerging Technology/IT Service Management [Fundamentals]
Fundamentals in IT Service Management Training Course Overview
This course would provide candidates good understanding of concepts , principles and basic knowledge on IT Service Management, based on ITIL4™ which has been adopted by individuals and organisations across the world.
Course Details
- • Module 01 : Key concepts
- • Module 02 : Guiding Principles
- • Module 03 : Overview of Dimensions of Service Management
- • Module 04 : Service Relationship Model
- • Module 05 : Introduction to Service Value System™ (SVS)
*Please note that there will also be case study / homework set for the candidates to complete
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Duration
2 sessions X 2.5 hours each
Language of Delivery
English
Examination
None
Prerequisites
None
Certification
Candidates who complete their courses will receive a certificate - Fundamentals in IT Service Management
| # | Fee structure | Duration | Fee (HKD) | Reserve Seat | View Dates |
|---|---|---|---|---|---|
| 1 | Instructor-Led Online Delivery | 5 Hours | 2880 | Dates |
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