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Emerging Technology/IT Service Management [Intermediate]

Intermediate Level IT Service Management Training Course Overview

On completion of this advanced course, candidates would have acquired knowledge  of ITIL4™ best practice framework in IT Service Management (ITSM) and on selected ITIL™  Practices  

Course Details

  • • Module 01 : Recap on Key concepts
  • • Module 02 : Application of Guiding Principles
  • • Module 03 : Dimensions of Service Management and examples
  • • Module 04 : Service relationships and service relationship management
  • • Module 05 : Service Value System and Service Value Chain
  • • Module 06 : ITSM Practices  

*Please note that there will also be case study / homework set for the candidates to complete

  • Duration

    2 sessions X 3.5 hours each 

    Language of Delivery

    English

    Examination

    None

    Prerequisites

    None

    Certification

    Candidates who complete their courses will receive a certificate : IT Service Management - Intermediate Level

# Fee structure Duration Fee (HKD) Reserve Seat View Dates
1 Instructor-Led Online Delivery 7 Hours 4000 Dates

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