Emerging Technology/IT Service Management [Intermediate]
Intermediate Level IT Service Management Training Course Overview
On completion of this advanced course, candidates would have acquired knowledge of ITIL4™ best practice framework in IT Service Management (ITSM) and on selected ITIL™ Practices
Course Details
- • Module 01 : Recap on Key concepts
- • Module 02 : Application of Guiding Principles
- • Module 03 : Dimensions of Service Management and examples
- • Module 04 : Service relationships and service relationship management
- • Module 05 : Service Value System and Service Value Chain
- • Module 06 : ITSM Practices
*Please note that there will also be case study / homework set for the candidates to complete
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Duration
2 sessions X 3.5 hours each
Language of Delivery
English
Examination
None
Prerequisites
None
Certification
Candidates who complete their courses will receive a certificate : IT Service Management - Intermediate Level
| # | Fee structure | Duration | Fee (HKD) | Reserve Seat | View Dates |
|---|---|---|---|---|---|
| 1 | Instructor-Led Online Delivery | 7 Hours | 4000 | Dates |
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