Home / courses

Professional Development Programs/Personal Effectiveness/Alignment Towards Efficiency and Effectiveness

People, Processes and Technology are the triple pillars on which the consistent and effective functioning of an organization rests. In today’s modern organization, technology enabled efficiency and effectiveness, such as the incorporation of AI (artificial intelligence), can only be maximized if optimally supported by the people and processes within. Having a strong alignment enables the organization to effectively leverage on people, departments and other resources to enhance performance and readiness to achieve goals.

This program provides a fundamental framework that enables participants to identify the elements of good processes, and to understand the role they play in the continuous monitoring and controlling, and improvement of workplace processes. Participants will also be introduced to the concept of Design Thinking to gear towards the intended alignment.


Level 1

Day 1 

1.  Introduction

  1. Efficiency vs. Effectiveness
  2. An understanding of Prioritization of Operational Effectiveness
  3. The Triple Pillars – People, Processes, Technology
  4. Establishing People and Process Alignment

2.  Understanding Processes

  1. Basic Process Types
  2. Stages of Process Effectiveness
  3. Internally vs Externally Neutral
  4. Internally vs Externally Supportive
  5. Analysing Information Flow
  6. Analysing Value Creation Flow

Day 2

3.  Building Blocks of Processes

  1. Fundamental Objectives of Processes
  2. Cost, Quality, Delivery, Flexibility, Innovativeness
  3. Decision Categories for Operational Processes
  4. Process, Capacity, Register, Quality
  5. Quality as a function of Conformance and Performance


4.  The People Factor

  1. People Issues in Processes
  2. Types of Roles People Play in Processes
  3. Individual vs Team Responsibilities
  4. Stakeholders and Process Owners

Level 2

Day 1


5.  Applying Design Thinking

  1. The Fundamental Design Thinking Process
  2. Communicating Design Thinking
  3. Tools to Aid the Process
  4. Incorporating Soft and Hard Elements into the Solution


6.  Monitoring and Controlling

  1. Why the need for Monitoring and Controlling?
  2. Routines and Checklists
  3. Inspection Points
  4. Push vs Pull Activities
  5. Process Change Initiatives

 Day 2

7. Case Study Discussions and Analysis

  • Participants will discuss a case study and provide suggestions towards an effective alignment of efficiency and effectiveness that brings determinable value to the affected parties.

8. Action Planning

  1.   Key Learning Points
  2.   Action Items in the Workplace

your coupon code apply successfully!

Full Fees
# Fee structure Duration Fee (USD) Reserve Seat View Dates
Instalment Fees
# Fee Name Duration Fee (USD) Reserve Seat View Dates

Enquire Now

Thank You for Enquiry. We will get back to you shortly